Here at shopNspot, customer satisfaction is our top priority. We guarantee it for all products you purchase from us, as it is our promise and commitment to you.
If you are not satisfied, you can easily initiate a return within 30 days from the date of purchase to receive an exchange or refund, as applicable. Please follow the step-by-step instructions outlined below:
STEP 1 - Contact Us
We encourage you to reach out to us at firstname.lastname@example.org for any questions or concerns you may have. Rest assured, we are dedicated to providing fair solutions to ensure your satisfaction as our valued customer.
STEP 2 - Returns
Once you contact us, we will promptly provide you with a confirmation acknowledging the need to return the item.
To be eligible for a return, your item must be unused, in the same condition that you received it, and must be in the original packaging.
Certain conditions and product types cannot be returned and are not accepted, including:
• Broken or damaged products due to improper use or maintenance, normal wear, and tear, commercial use, accident, or external causes
• Perishable goods such as food, flowers, newspapers, or magazines
• Health and personal care products
• Intimate or sanitary goods
• Gift cards or downloadable software products
• Hazardous materials such as flammable liquids or gases
Please do not send your product back to the manufacturer. Instead, mail it back to us at P.O. Box 2495, Vidalia GA 30475, United States. Please note that you will be responsible for covering the shipping costs for returning the item.
If you are shipping an item valued over $75, we recommend using a reputable carrier such as United Parcel Service, Federal Express, or the United States Postal Service, which allows for shipment tracking. Additionally, considering purchasing shipping insurance is advised. We cannot proceed with your exchange or refund request until we safely receive and inspect the returned product.
STEP 3 - Resolution
While it is rare, if you happen to receive a defective or damaged product, please don't hesitate to contact us. We will gladly assist you in replacing the item with the same or a comparable one. The time it takes for your exchanged product to reach you may vary depending on your location. reach you may vary.
Once we receive your return, we will send you an email to confirm its receipt. Please allow up to 5 business days for us to inspect the item. Following the inspection, you will receive another email notifying you whether your refund has been approved or rejected.
If your refund is approved, we will process it, and the credit will be automatically applied to your credit card or original method of payment. Please keep in mind that the time required to complete this process may vary depending on your bank or payment method.
Please note that only regular-priced items are eligible for refunds, while items on sale and "free, just pay shipping" items are not eligible. Shipping costs are non-refundable.
There are certain situations where only partial refunds may be granted, if applicable. These include:
• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
• Any item not in its original condition is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery
If you have not received your refund, we suggest checking with your bank or credit card company. Processing times may vary per institution, so it may take some time before your refund is officially posted. If you have followed these steps and still haven't received your refund, please feel free to contact us at email@example.com.
If the item was marked as a gift when purchased and directly shipped to you, you will receive a gift credit of the same value upon its return. Once we receive the returned item, you will receive an email containing the gift credit details and instructions on how to use it.
If the item was not marked as a gift when purchased or if the gift giver had the order shipped to themselves to give to you later, we will notify the gift giver about the return and issue the refund to them, provided that the return conditions have been met.